Counselling | Professional Supervision | Hypnotherapy | Management Coaching | EAP (Employee Assistance Programs) | School counselling programs | Children, Adolescent, Adult and Aged counselling services.
1. How do I make an appointment?
Please call us on 03 5222 4737 or email us your inquiry and we will get back to you.
If you are coming with a GP referral, please fax, scan or courier pigeon us your Mental Health Care Plan from your GP to 03 5298 1108 e-mail firstname.lastname@example.org making sure that your name and correct contact details are on the referral and someone will be in touch with you to make a suitable time.
2. How long are the appointments?
The first appointment is always 50 mins. Subsequent appointments are usually 45-50 minutes but may vary depending on the nature of the problem and ongoing treatment.
3. Our services
Depression, Anxiety and Stress
Neurological disorders, illness and health counselling.
Transition into residential care
Child and adolescent counselling
Career counselling and business coaching
Parenting and family counselling
Employee Assistance Programs
Stress and life skills workshops
Allied health supervision
Sexual and intimacy
Disability and life skills
Medicare does not provide rebates for all presentations such as couples counselling
4. How much does it cost?
These costs do vary depending up the therapist and the time. Here is a guide but the administration staff with guide you through this.
The cost of initial appointment varied due to services provided.
Subsequent appointments are billed at $150/ session (addition charge of $25 per 10 minutes is automatically billed once over the initial allocated time.
$160 for After-hours appointments.
$50 deposit is required at the time of making initial appointment.
Late cancellation fees (half of the applicable fee) apply to cancellations less than 2 business days prior to the appointment. and a full for for same day or failure to attends.
We do not accept cheques.
5. Alternative funding?
Some of our clients come to us under different referral process such as
Employee assistance programs
Carer funded counselling programs
Open Arms (VVCS)
National Disability Insurance Scheme (NDIS)
Transport Accident Commission (TAC)
Victims of crime (centacare)
If this is the case for you, your fees will be covered by a third party. You will be aware of this if it pertains to you.
If you, or a family member, is (or has been) a member of the Military or hold a Gold card, please let us know on your information form as you too may be able to access some funded sessions.
Please also tell us if you are caring for a family member or a loved one.
6. How long is the waiting list?
The waiting list is variable for an initial consultation depending upon your preferred times and the various therapists availability. Usually it is a 2-4 week wait for your first appointment.
7. Is it possible to get in earlier?
Cancellations do happen, so if you have flexibility with times, and are able to come in at relatively short notice, it may well be possible to get in earlier, just ask to be put on the cancellation list.
8. Can I write a detailed summary or send information about my situation ahead of the appointment?
Please feel free to write a summary of your situation. People often report that they find this process useful to collect their thoughts. Our therapists also find it helpful if you can bring as much information about the nature of your concerns or previous treatment to the appointment. However, we ask you to be mindful of your time utilised in perusing volumes and suggest that you keep to a one page summary and bring it with you to the appointment.
9. Do you bulk-bill?
We do not bulk-bill Medicare referrals. There will be out of pocket expenses for GP referrals.
10. I have Private Hospital Cover. Does that help with the cost?
This depends on your provider and the therapist. Please check when booking
11. Does Medicare Safety Net apply?
If you are coming in with a Medicare referral from your GP, Paediatrician or Psychiatrist, your out of pocket expenses will contribute towards your Medicare Safety Net. Once you have reached the Safety Net, your Medicare rebate increases so that your out of pocket payment is substantially reduced. Please check with your local Medicare office for more information on the Medicare Safety Net. Medicare will not cover relationship cousnelling.
You do not need a referral to attend our clinic. Many of our clients choose this option for several reasons. We happily accept private clients.